Reach the planning desk

The guide center answers the questions that come up before a booking, but some things are easier to sort out in a short conversation. If your group is mixed ages, if you are flying from Johannesburg, Cape Town or Durban, or if you just want someone to check park opening hours against your dates, use the channels below.

Office address

5149 Charmaine Cape
South nonkululeko, MP 7529

Drop by if you are already in the area and want to talk through a park schedule in person. It helps to bring your travel dates and the number of people in your group.

Phone

047-719-9484

Best for quick checks: whether a park runs a reduced schedule on your dates, how long a shuttle takes from a hotel cluster to the gate, or whether a ticket bundle still makes sense for your group size.

Email

info@asiafuntravel.com

Send your departure city, travel dates and group size. If you have children of different heights or grandparents who skip coasters, mention that too. It changes how we split the days.

Desk hours

  • Monday to Friday: 08:30 to 17:30
  • Saturday: 09:00 to 13:00
  • Sunday and public holidays: closed

Messages that arrive after hours are read the next working morning. If your trip is already underway, call rather than email.

Group bookings

Groups of ten or more get a coordinator who checks dates, park opening hours and ticket bundles before anyone pays. Reach the desk by phone or email and say how many are travelling.

Before you write

Have your travel window, the number of adults and children, and any parks already on your shortlist. With those three things we can usually map park days, rest days and transfers into one schedule.

Reach the planning desk before you book anything

Guide Center answers the questions that come up while you are still comparing parks. When a guide leaves you with something specific — a height rule, a transfer window, a rain policy — send it to us and a coordinator will check it against your dates and group size.

Email the desk

Best for group bookings and anything with a date attached. Include your departure city, travel dates and how many are coming, and we can map park days and rest days in one reply.

info@asiafuntravel.com

Call during desk hours

Useful when you are sorting a mixed-age group and need to talk through ride suitability out loud. Weekday mornings are the quietest window.

047-719-9484

Post or visit

5149 Charmaine Cape
South nonkululeko, MP 7529

How long a reply takes

Emails sent on weekdays usually get an answer the same day, and always within one working day. Messages that arrive over the weekend are picked up on Monday morning. If your question is about a specific park date, add it to the subject line so it goes straight to the coordinator handling that region.

Group enquiries of ten or more take a little longer, because we check opening hours, height rules and ticket bundles before replying. That check is the point — it means nobody pays for a park day that does not fit the group.

Still working through the basics? The support page covers what happens after booking, and resources has the day-card examples referenced across these guides.

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